Category Archives: Apology

8 Essentials of an Effective Apology

I’m pretty good at apologizing and I think it’s primarily because of two reasons: I’ve been married for over 25 years. I mess up a lot. That means I get a lot of practice apologizing. I’ve logged way more than 10,000 … Continue reading

Posted in Apology, Emotions, Honesty, Leadership, Listening, Repairing Trust, Trust, Trust Boosters | 23 Comments

The Two Most Powerful Words to Rebuild Trust

Courtney, a new manager on my team, learned a valuable leadership lesson this week – despite your best intentions, sometimes your behavior inadvertently erodes trust with another person. In this particular case, Courtney didn’t do anything “wrong.” She needed to … Continue reading

Posted in Apology, Leadership, Management, Relationships, Repairing Trust | 4 Comments

Five Lessons From Lance Armstrong’s Failure

“I’ll spend the rest of my life trying to earn back trust and apologize to people.” Lance Armstrong made that statement to Oprah Winfrey in his public confession this week when he finally admitted to using illegal performance enhancing drugs. It’s the … Continue reading

Posted in Apology, Deception, Forgiveness, Honesty, Integrity, Leadership, Narcissism, Repairing Trust, Trust | 48 Comments

Seven Gifts for Every Leader This Christmas

Santa is making his list and checking it twice. He’s going to find out which leaders have been naughty or nice. Actually, I think any person willing to step into a position of leading and managing others deserves whatever he/she … Continue reading

Posted in Apology, Dependability, Humor, Leadership, Learning, Praising, Purpose, Relationships, Santa Claus, Stress, Trust, Trust Boosters, Trust Busters | 17 Comments

Lance Armstrong: It’s Not About the Bike – It’s About the Truth

If life was like a bicycle, Lance Armstrong’s suddenly has two flat tires. On the heels of being slapped with a lifetime ban from cycling and stripped of his seven Tour de France titles by the U.S. Anti Doping Agency … Continue reading

Posted in Apology, Forgiveness, Honesty, Integrity, Repairing Trust, Sports, Trust | 24 Comments