Category Archives: Challenging Conversations

Stop Walking on Eggshells – 4 Tips for Dealing with Temperamental People

Hunting for hidden eggs is one of the great traditions of celebrating Easter. The fun and excitement of finding eggs can be tempered by the prospect of accidentally stepping on and breaking those delicate treasures. As a result, you end up … Continue reading

Posted in Attitude, Bullying, Challenging Conversations, Communication, Conflict, Emotions, Fear, Personality, Relationships, Self-Control, Stress | 9 Comments

Moment of Trust – How to Give Feedback That Builds Trust, Not Destroys It

Giving feedback to someone is a “moment of trust” – an opportunity to either build or erode trust in the relationship. If you deliver the feedback with competence and care, the level of trust in your relationship can leap forward. … Continue reading

Posted in Challenging Conversations, Communication, Conflict, Defining Moments, Feedback, Leadership, Management, Performance Management, Trust | 7 Comments

Heart to Heart Talks – Three Steps to Discuss the Elephant in the Room

At the root of many of our interpersonal or team conflicts is a failure to communicate. Sometimes the problem is that information isn’t shared broadly enough and people become resentful because they weren’t included. Other times we say things that … Continue reading

Posted in Challenging Conversations, Communication, Conflict, Emotions, Feedback, Listening, Relationships, Repairing Trust, Sharing Information, Teamwork, Transparency, Vulnerability | 36 Comments

No Leadership Fear: Five Guidelines to Deliver Feedback for Results

Giving effective feedback on behavior or performance strikes fear in the heart of many leaders. This past week I spoke on this topic at the Ken Blanchard College of Business at Grand Canyon University, and when I asked audience members … Continue reading

Posted in Challenging Conversations, Coaching, Fear, Feedback, Leadership, Praising, Relationships, Reprimands, Trust | 10 Comments

Build Trust by Learning How to SPEAK – A Model for Handling Challenging Conversations

Whether you’re delivering a difficult message, giving tough performance feedback, or confronting insensitive behavior, handling a challenging conversation can strike fear and trepidation in the heart of a leader. If handled with skill and care, these situations are prime opportunities … Continue reading

Posted in Challenging Conversations, Listening, Relationships, SPEAK Model, Trust | 7 Comments