Category Archives: Challenging Conversations

Moment of Trust – How to Give Feedback That Builds Trust, Not Destroys It

Giving feedback to someone is a “moment of trust” – an opportunity to either build or erode trust in the relationship. If you deliver the feedback with competence and care, the level of trust in your relationship can leap forward. … Continue reading

Posted in Challenging Conversations, Communication, Conflict, Defining Moments, Feedback, Leadership, Management, Performance Management, Trust | 7 Comments

Heart to Heart Talks – Three Steps to Discuss the Elephant in the Room

At the root of many of our interpersonal or team conflicts is a failure to communicate. Sometimes the problem is that information isn’t shared broadly enough and people become resentful because they weren’t included. Other times we say things that … Continue reading

Posted in Challenging Conversations, Communication, Conflict, Emotions, Feedback, Listening, Relationships, Repairing Trust, Sharing Information, Teamwork, Transparency, Vulnerability | 36 Comments

No Leadership Fear: Five Guidelines to Deliver Feedback for Results

Giving effective feedback on behavior or performance strikes fear in the heart of many leaders. This past week I spoke on this topic at the Ken Blanchard College of Business at Grand Canyon University, and when I asked audience members … Continue reading

Posted in Challenging Conversations, Coaching, Fear, Feedback, Leadership, Praising, Relationships, Reprimands, Trust | 10 Comments

Build Trust by Learning How to SPEAK – A Model for Handling Challenging Conversations

Whether you’re delivering a difficult message, giving tough performance feedback, or confronting insensitive behavior, handling a challenging conversation can strike fear and trepidation in the heart of a leader. If handled with skill and care, these situations are prime opportunities … Continue reading

Posted in Challenging Conversations, Listening, Relationships, SPEAK Model, Trust | 7 Comments