Category Archives: Communication

The 10 Commandments of Communication to Build Trust

The way we communicate with others is a primary way we build trust. Along with specific behaviors and actions, communication serves as the vehicle for building trust in relationships. What we say, how we say it, and how we respond … Continue reading

Posted in Communication, Trust | Tagged , , , | 2 Comments

The 5 Fundamentals of Effective Listening

Think of the best boss you’ve ever had. What was it about that person that made him or her your best boss? Did you trust them? Probably. Did they care about you? Very likely. Was he or she a great … Continue reading

Posted in Body Language, Communication, Leadership, Listening, Management, Trust | Tagged , , | 12 Comments

Do You Manage Conflict or Does It Manage You? 5 Strategies for Success

Conflict gets a bad rap. Most people tend to view conflict as a bad thing, automatically assuming it has to be an adversarial win or lose situation. The reality is that conflict is inevitable in relationships and it isn’t inherently … Continue reading

Posted in Communication, Conflict, Emotions, Feedback, Leadership, Management, Problem Solving, Relationships | Tagged , , , | 7 Comments

The 1 Thing Every Employee Needs That Most Bosses Don’t Know How to Give

Every employee needs candid (yet caring) feedback about her performance, but most bosses shudder in fear at the thought of having that tough conversation. I’m the first to admit that having a discussion about an employee’s failing performance is one of … Continue reading

Posted in Accountability, Challenging Conversations, Communication, Conflict, Feedback, Leadership, Management, Performance Management | Tagged , , , | 15 Comments

Surviving Friendly Fire: 8 Tips for Dealing with Unfair Criticism

Sooner or later…sooner if you’re in a leadership position…you will get wounded by “friendly fire”— unfair criticism from a boss or colleague. Friendly fire comes in all shapes and sizes. Sometimes it shows up in your annual performance review when … Continue reading

Posted in Communication, Conflict, Criticism, Emotions, Fairness, Feedback, Integrity, Leadership, Listening, Management, Professionalism, Relationships, Trust | Tagged , , , , | 32 Comments