Category Archives: Communication

Three Critical Skills for Managing the Overextended Workforce

Posted on May 5, 2013 by

“Doing more with less.” I cringe whenever I hear that phrase because it feels so punitive and unsupportive, and if you’re a leader, I suggest you completely eliminate that phrase from your vocabulary. Whenever you utter those words to your team, your people feel like … Continue reading →

Posted in Communication, Leadership, Management, Motivation, Performance Management, Stress, Trust | 2 Comments

Five Keys to Being a Super Bowl-Caliber Leader

Posted on February 3, 2013 by

One of the intriguing factors in the matchup of today’s Super Bowl XLVII is that the coaches of each team are brothers. John Harbaugh coaches the Baltimore Ravens and his younger brother, Jim, is coach of the San Francisco 49ers. It’s the … Continue reading →

Posted in Coaching, Communication, Integrity, Leadership, Relationships, Sports, Success, Teamwork | 10 Comments

Building Trust in Performance Reviews – Four Ways to “Meet Expectations”

Posted on January 27, 2013 by

When it comes to building trust through performance evaluations, do you “meet expectations?” The beginning of the year finds many leaders busy preparing and conducting annual performance reviews for their employees. I don’t know of many leaders who are overjoyed … Continue reading →

Posted in Coaching, Communication, Feedback, Goal Setting, Leadership, Listening, Management, Performance Management, Trust | 12 Comments

Addressing Poor Performance is a “Moment of Trust” – 5 Steps for Success

Posted on November 25, 2012 by

Addressing poor performance with an employee presents a leader with a “moment of trust” – an opportunity to either build or erode trust in the relationship. If you handle the situation with competence and care, the level of trust in your relationship … Continue reading →

Posted in Communication, Defining Moments, Feedback, Leadership, Performance Management | 15 Comments

Four Ways To Build Trust Through Better Listening

Posted on November 11, 2012 by

It’s easy for leaders to fall into the trap of thinking they need to have the answer to every problem or situation that arises. After all, that’s in a leader’s job description, right? Solve problems, make decisions, have answers…that’s what … Continue reading →

Posted in Communication, Connectedness, Leadership, Listening, Trust | 19 Comments