Category Archives: Communication

The 1 Thing Every Employee Needs That Most Bosses Don’t Know How to Give

Every employee needs candid (yet caring) feedback about her performance, but most bosses shudder in fear at the thought of having that tough conversation. I’m the first to admit that having a discussion about an employee’s failing performance is one of … Continue reading

Posted in Accountability, Challenging Conversations, Communication, Conflict, Feedback, Leadership, Management, Performance Management | Tagged , , , | 15 Comments

Surviving Friendly Fire: 8 Tips for Dealing with Unfair Criticism

Sooner or later…sooner if you’re in a leadership position…you will get wounded by “friendly fire”— unfair criticism from a boss or colleague. Friendly fire comes in all shapes and sizes. Sometimes it shows up in your annual performance review when … Continue reading

Posted in Communication, Conflict, Criticism, Emotions, Fairness, Feedback, Integrity, Leadership, Listening, Management, Professionalism, Relationships, Trust | Tagged , , , , | 30 Comments

Santa Reveals His 7 Secrets for Building a High Performing Team

Toiling in anonymity for 364 days of the year in the far reaches of the North Pole is the highest performing team known to man. This team labors all year in preparation for the one night when their work is … Continue reading

Posted in Communication, Feedback, Leadership, Listening, Morale, Purpose, Relationships, Santa Claus, Sharing Information, Teamwork, Trust, Values | Tagged , , , | 6 Comments

4 Surefire Ways to Shatter Your Team’s Trust, Just Like the Chicago Bears

A season that started with Super Bowl aspirations has devolved into one of dysfunction and disappointment for the Chicago Bears football team. The team hasn’t performed up to expectations, coaches and players seem to be at odds with each other, … Continue reading

Posted in Accountability, Communication, Leadership, Relationships, Sports, Teamwork, Trust, Trust Busters | Tagged , , , , , | 4 Comments

Defensiveness Is Killing Your Relationships – How To Recognize It and What To Do About It

Your defensiveness is killing your relationships and you don’t even realize it. What? Me being defensive? I’m not defensive! YOU’RE the one that’s always defensive! That’s a classic defensive response to a piece of feedback. Throw up a wall, rebut the … Continue reading

Posted in Attitude, Communication, Emotions, Fear, Personality, Relationships, Trust Busters | Tagged , , | 9 Comments