Category Archives: Defining Moments

Moment of Trust – How to Give Feedback That Builds Trust, Not Destroys It

Giving feedback to someone is a “moment of trust” – an opportunity to either build or erode trust in the relationship. If you deliver the feedback with competence and care, the level of trust in your relationship can leap forward. … Continue reading

Posted in Challenging Conversations, Communication, Conflict, Defining Moments, Feedback, Leadership, Management, Performance Management, Trust | 8 Comments

Nine Warning Signs An Employee Needs To Be Let Go

“I’m sorry, we need to let you go.” Oomph! Those words feel like a punch to the gut of the employee on the receiving end, and for the leader delivering the bad news, those words create anxiety and many sleepless … Continue reading

Posted in Accountability, Defining Moments, Emotions, Leadership, Management, Morale, Performance Management, Personality, Relationships | 11 Comments

Addressing Poor Performance is a “Moment of Trust” – 5 Steps for Success

Addressing poor performance with an employee presents a leader with a “moment of trust” – an opportunity to either build or erode trust in the relationship. If you handle the situation with competence and care, the level of trust in your relationship … Continue reading

Posted in Communication, Defining Moments, Feedback, Leadership, Performance Management | 18 Comments

Defining Moments of Leadership – Will you define the moment or will the moment define you?

It’s inevitable. Through the course of your leadership journey you will be faced with defining moments. Defining moments are those situations that require you to make a tough decision or take a stand on a controversial issue. Will you define … Continue reading

Posted in Defining Moments, Ethics, Integrity, Leadership, Values | 1 Comment