Category Archives: Listening

8 Essentials of an Effective Apology

I’m pretty good at apologizing and I think it’s primarily because of two reasons: I’ve been married for over 25 years. I mess up a lot. That means I get a lot of practice apologizing. I’ve logged way more than 10,000 … Continue reading

Posted in Apology, Emotions, Honesty, Leadership, Listening, Repairing Trust, Trust, Trust Boosters | 23 Comments

Five Ways to Rapidly Increase Trust in Your Relationships

“Trust takes a long time to build and just a moment to destroy.” You’ve probably heard that old adage before, haven’t you? Well, it’s not true. Like many aphorisms, there is an element of truth to the saying as it … Continue reading

Posted in Connectedness, Dependability, Listening, Relationships, Trust, Trust Boosters, Vulnerability | 14 Comments

Building Trust in Performance Reviews – Four Ways to “Meet Expectations”

When it comes to building trust through performance evaluations, do you “meet expectations?” The beginning of the year finds many leaders busy preparing and conducting annual performance reviews for their employees. I don’t know of many leaders who are overjoyed … Continue reading

Posted in Coaching, Communication, Feedback, Goal Setting, Leadership, Listening, Management, Performance Management, Trust | 12 Comments

Earning a License to Lead – Could You Pass These 5 Areas?

If you had to take a test to earn a license to lead, would you pass? When it comes to leadership, do you know the rules of the road, what all the traffic signs mean, and how to lead in inclement … Continue reading

Posted in Feedback, Goal Setting, Leadership, Listening, Trust | 14 Comments

Four Ways To Build Trust Through Better Listening

It’s easy for leaders to fall into the trap of thinking they need to have the answer to every problem or situation that arises. After all, that’s in a leader’s job description, right? Solve problems, make decisions, have answers…that’s what … Continue reading

Posted in Communication, Connectedness, Leadership, Listening, Trust | 19 Comments