Category Archives: Listening

The 5 Fundamentals of Effective Listening

Think of the best boss you’ve ever had. What was it about that person that made him or her your best boss? Did you trust them? Probably. Did they care about you? Very likely. Was he or she a great … Continue reading

Posted in Body Language, Communication, Leadership, Listening, Management, Trust | Tagged , , | 9 Comments

Surviving Friendly Fire: 8 Tips for Dealing with Unfair Criticism

Sooner or later…sooner if you’re in a leadership position…you will get wounded by “friendly fire”— unfair criticism from a boss or colleague. Friendly fire comes in all shapes and sizes. Sometimes it shows up in your annual performance review when … Continue reading

Posted in Communication, Conflict, Criticism, Emotions, Fairness, Feedback, Integrity, Leadership, Listening, Management, Professionalism, Relationships, Trust | Tagged , , , , | 30 Comments

Santa Reveals His 7 Secrets for Building a High Performing Team

Toiling in anonymity for 364 days of the year in the far reaches of the North Pole is the highest performing team known to man. This team labors all year in preparation for the one night when their work is … Continue reading

Posted in Communication, Feedback, Leadership, Listening, Morale, Purpose, Relationships, Santa Claus, Sharing Information, Teamwork, Trust, Values | Tagged , , , | 6 Comments

8 Essentials of an Effective Apology

I’m pretty good at apologizing and I think it’s primarily because of two reasons: I’ve been married for over 25 years. I mess up a lot. That means I get a lot of practice apologizing. I’ve logged way more than 10,000 … Continue reading

Posted in Apology, Emotions, Honesty, Leadership, Listening, Repairing Trust, Trust, Trust Boosters | 25 Comments

Five Ways to Rapidly Increase Trust in Your Relationships

“Trust takes a long time to build and just a moment to destroy.” You’ve probably heard that old adage before, haven’t you? Well, it’s not true. Like many aphorisms, there is an element of truth to the saying as it … Continue reading

Posted in Connectedness, Dependability, Listening, Relationships, Trust, Trust Boosters, Vulnerability | 16 Comments