Category Archives: Listening

Close Your Mouth and Open Your Ears – 4 Tips to Build Trust

“To answer before listening – that is folly and shame.” Proverbs 18:13 It’s easy for leaders to fall into the trap of thinking they need to have the answer to every problem or situation that arises. After all, that’s in … Continue reading

Posted in Communication, Leadership, Listening, Management, Trust | Tagged , , | 4 Comments

Humorous Video About a Serious Topic: Top 10 Ways Leaders Bust Trust

Posted in Trust, Leadership, Transparency, Relationships, Listening, Integrity, Fairness, Toxic Leadership, Power, Trust Busters, Sharing Information, Responsibility, Feedback, Communication, Management, Accountability, Distrust, Credibility | Tagged , , , , , | Leave a comment

Are You Easy to Follow? 10 Things Great Leaders Know and Do

“He’s a pretty easy guy to follow.” That was the response from a friend when we were recently talking about how much she enjoys her job. She’s worked with this person for several years, they have a great rapport, and … Continue reading

Posted in Humor, Leadership, Listening, Management, Relationships, Success, Trust | Tagged , , | 25 Comments

The 5 Fundamentals of Effective Listening

Think of the best boss you’ve ever had. What was it about that person that made him or her your best boss? Did you trust them? Probably. Did they care about you? Very likely. Was he or she a great … Continue reading

Posted in Body Language, Communication, Leadership, Listening, Management, Trust | Tagged , , | 31 Comments

Surviving Friendly Fire: 8 Tips for Dealing with Unfair Criticism

Sooner or later…sooner if you’re in a leadership position…you will get wounded by “friendly fire”— unfair criticism from a boss or colleague. Friendly fire comes in all shapes and sizes. Sometimes it shows up in your annual performance review when … Continue reading

Posted in Trust, Leadership, Relationships, Listening, Integrity, Fairness, Professionalism, Feedback, Emotions, Communication, Conflict, Management, Criticism | Tagged , , , , | 32 Comments