Category Archives: SPEAK Model

Build Trust by Learning How to SPEAK – A Model for Handling Challenging Conversations

Posted on April 8, 2012 by

Whether you’re delivering a difficult message, giving tough performance feedback, or confronting insensitive behavior, handling a challenging conversation can strike fear and trepidation in the heart of a leader. If handled with skill and care, these situations are prime opportunities … Continue reading →

Posted in Challenging Conversations, Listening, Relationships, SPEAK Model, Trust | 7 Comments