
A safe and trusting team culture is the result of a series of decisions and actions that build upon each other. The behaviors and strategies used to build psychological safety aren’t rocket science, but they require a leader’s commitment, focus, and energy. Here’s a list of fifty practical ways you can build a team culture of trust and safety:
- Ask, “What can I do to help?”
- Say, “I trust your decision.”
- Ask, “What can I do differently?”
- Ask, “What do you think is the best course of action?”
- Admit your mistakes.
- Treat mistakes as learning moments.
- Don’t treat everyone the same.
- Put employees ahead of customers.
- Promote learning opportunities.
- Be securely vulnerable.
- Follow the Platinum Rule – Treat others the way they want to be treated
- Welcome curiosity.
- Promote healthy conflict.
- Give employees a voice.
- Extend trust.
- Be trustworthy.
- Promote effectiveness, not efficiency.
- Encourage creativity in problem solving.
- Establish accountability with clear expectations.
- Share your intent.
- Be present; don’t multitask.
- Control your temper.
- Build rapport.
- Tell the truth.
- Follow through on commitments.
- Walk the talk.
- Solicit feedback from others.
- Use the feedback from others when making decisions.
- Listen without interrupting.
- Take responsibility for your actions.
- Share your expertise with others.
- Be a mentor.
- Keep confidences.
- Recognize and reward good behavior.
- Don’t bend the rules.
- Avoid gossip.
- Speak positively about others and the organization.
- Address behavior not in alignment with organizational values.
- Show care, concern, and compassion for others.
- Put others’ needs ahead of your own.
- Share information about yourself and the organization.
- Establish clear norms for your team.
- Develop and implement a clear decision-making process.
- Encourage responsible risk-taking.
- Encourage diverse points of view.
- Celebrate achievements and have fun.
- Promote autonomy and freedom.
- Implement health and wellness strategies.
- Conduct team-building activities and events.
- Provide training on communication, interpersonal skills, emotional intelligence, building trust, etc.
