Your People Are Keeping Score – Six Tips to Help Leaders Play Fair

Keeping ScoreCoaching a bunch of energetic 5-6 year old kids in tee-ball is really just controlled chaos. Tee-ball is normally the introduction to baseball that children experience at age 5-6, and generally speaking, most leagues don’t keep an official score for tee-ball games. The purpose isn’t to win, it’s to teach the fundamental skills and rules of baseball. Notice that I said the leagues don’t keep an official score. I remember many occasions while coaching tee-ball that kids in the dugout would be tallying up the score to see who was winning and losing!

Fast forward 20 years or so to the workplace and we find that not much has changed. Adults are still keeping score, only now it’s about who received the new project, promotion, or corner office. And as soon as someone perceives the leader made an unjust decision, the first thing we hear is exactly what five-year old tee-ballers say when they think another player has violated the rules: “That’s not fair!”

Leaders aiming to build trust in relationships need to pay particular attention to the issue of fairness. “No problem,” you may say, “I treat everyone the same, no matter what.” Actually, that can be one of the most unfair things you do! A quote from Aristotle speaks to this: “There is nothing so unequal as the equal treatment of unequals.” People should be treated equitably and ethically, given their individual needs and circumstances, and the differences between people should be recognized and valued, not diminished.

In order to build and maintain trust with followers, leaders need to exhibit fairness through the distribution of organizational resources and application of policies to all team members. It’s helpful to understand exactly what “fairness” means in an organizational context. Fairness is composed of two main elements: distributive justice and procedural justice. Distributive justice is fairness in the organization’s pay, rewards, and benefits for employees. Procedural justice is fairness in the organization’s decision-making processes of how those rewards and benefits are doled out. Of the two, procedural justice is the element most under control of individual leaders and is the aspect of fairness most closely linked with building or eroding trust with followers.

Based on research from The Ken Blanchard Companies, procedural justice was ranked as the most important organizational factor for employee retention. Additionally, over 60% of respondents believed the primary responsibility for influencing and improving procedural justice rested with their immediate supervisor.

So how can leaders be fair and build trust with their team members? Here’s a few suggestions:

  • Be transparent – Share information about the criteria and process that you use to make decisions. Putting all your cards on the table eliminates doubt and mistrust.
  • Increase involvement in decision-making – As much as possible, involve the people who will be affected by your decisions in the process. People who plan the battle rarely battle the plan.
  • Play by the rules – Clearly establish the rules, play by them, and hold others and yourself accountable to following them.
  • Listen with the idea of being influenced – Don’t make the mistake of thinking that you know it all. Ask others for their input and genuinely listen with an open mind and be willing to change course if needed.
  • Don’t play favorites – No one likes a teacher’s pet so don’t create one. That will eliminate a key source of jealousy.
  • Save spin for the gym, not the office – Be authentic and genuine in your communications. People see through the political spin.

Remember, your people are keeping score of your every behavior. Play fair!

8 Comments on “Your People Are Keeping Score – Six Tips to Help Leaders Play Fair

  1. Excellent post Randy – your distinction that everyone should be treated equitably and ethically (as opposed to “equally”) is a huge point and one I hope the other readers don’t skip over.
    Best regards,

    p.s. Tee-Ball is the greatest spectator sport ever invented! 🙂

    • Thanks, Carl, I appreciate your feedback. It’s natural to think that treating everyone the same is the most fair thing to do, and in some situations it is, but it shouldn’t be our default response.

      And I agree…t-ball is awesome!


    • I totally agree with Carl, except for the part about T-Ball. Longest hour of my life 🙂

  2. Randy, An interesting post in defining the importance of having foundation of trust, which is what procedural trust seems to be. The six elements are necessary and, from there, trust can grow further. Solid insights for organizations and leaders. Thanks! Jon

    • Thanks for your comments, Jon. Procedural and distributive justice are key components in being “fair” as a boss and it’s important for leaders to understand how those variables play out.

      Take care,


  3. Brilliant post Randy!! Especially like tip #4 – Listen with the idea of being influenced. Everyone has something to bring to the mix – leaders need to be secure enough in their own skin to be open to what others bring. The end result of a collaborative approach is usually greater than the sum of its parts.
    Many thanks for this insightful and helpful post!! John

    • Thank you John. When listening to others it’s easy for us to already be set in our own opinion rather than being open to what others have to contribute.

      Take care,


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