Tension. Dread. Nervousness. Anxiety.
Early in my working career, those are feelings I experienced when I would meet with my manager. The feelings stemmed from a variety of factors. I didn’t think the manager had my best interests in mind, so I constantly felt on guard, like I had to defend my decisions, actions, or my direct reports. I also didn’t believe the manager had the competence to really understand how the business operated. It was difficult to accept her direction or support when I felt it wasn’t based on a true understanding of our present reality.
Regardless of the cause of those feelings, I left meetings with my manager worse off than when I arrived. That’s not a good place to be.
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. ~ Maya Angelou
If you’re a leader, flip the situation and personalize it to yourself. Are your people better off because of your presence? When your people interact with you, do they leave as a better version of themselves or a less capable one? It’s a sobering thought to consider. When I take the time to reflect on interactions with my team members, I try to ask myself the following three questions:
- Did I make them feel more trusted? In order to build trust with your team members, you must first extend trust. You can extend trust by giving the team member an opportunity to demonstrate competence. Give her room to recommend decisions and implement plans. Trust her integrity to do the right thing and to follow through on her commitments. Resist the urge to steer the employee to your way of thinking so she’ll do what you want her to do (that’s manipulation) or to micromanage her efforts. That will cause the employee to leave the interaction with you feeling less trusted, not more.
- Did I make them feel more valued? Everyone wants to know they are valued and accepted as individuals, regardless of their job title, position on the org chart, or the number of digits on their paycheck. You can make employees feel validated by expressing encouragement, listening to their input, incorporating their ideas into decisions, and giving a voice to their questions, concerns, and ideas. Don’t ignore, dismiss, or demean their contributions.
- Did I make them feel more powerful? Real, effective, and authentic leadership involves helping people discover and capitalize on their power. Weak and egotistical leadership is about robbing people of their power so they feel more dependent on leadership. It’s only by giving power away do you unlock your own leadership greatness. Sharing information, letting people make their own decisions, and giving team members opportunity to take on new challenges are among the many ways to move employees from powerless to powerful.
Much of how team members perceive us as leaders has to do with how we make them feel. That doesn’t mean our job as leaders is to hold hands with our team and sing Kumbaya, or to coddle and baby our people just so they feel good about our leadership. That’s just as bad as being the hard-nosed leader who has a slash and burn style with no regard to personal relationships. It takes a blend of being a competent and focused leader who also attends to the relational needs of the team. It’s balancing people and results.