Leading with Trust

Be a Fair Leader by Treating Your Employees Like Chess Pieces, Not Checkers

When I was a young kid I used to love playing checkers with my younger sister. Part of the joy came from always beating her, which isn’t much of an accomplishment given she was four years younger than… Read More

3 Warning Signs You’re Leading on Autopilot

I often find myself driving my car on auto-pilot. No, my car doesn’t actually have autopilot (although Tesla is testing one that does!), but I’ll find myself mentally on autopilot. Since the vast majority of time when I… Read More

Leaders Must Identify the Place, Clear the Path, and Set the Pace

If you think you’re leading and no one is following, then you’re only taking a walk. Leadership is about going somewhere. It’s about getting a group of people to mesh their talents, work together, and move from point… Read More

Do You Have the Constitution to Lead?

Do you have the constitution to lead? Leadership is a demanding activity that can test your mental, emotional, spiritual, and physical constitution. But that’s not the kind of constitution to which I’m referring. I’m talking about a document… Read More

Leading in a World Gone Social – 3 Tips for Success

We are living in a world gone social. Social media has fundamentally changed the way consumers purchase products and services, the marketing and customer service strategies companies employ, and the way leaders engage with their people. If you… Read More

4 Steps to Living Your Leadership Legacy

Honor. Courage. Humility. Integrity. Loving. Fun. Hero. Those were the words used to describe Dan Hines at his memorial service last Tuesday. I didn’t know Dan that well, having met him just once, but those who knew him… Read More

3 Requirements for Any Successful Virtual Team

If you don’t work as part of a virtual team on a regular or occasional basis, chances are you have colleagues or friends who do. Fifteen years ago it was a different story. I remember asking my boss… Read More

6 Strategies for Helping Your Team Manage Change

You remember the old saying about the only two certainties in life, right? Death and taxes. Well, I think we should add a third: change. Life, by its very nature, requires change. All living things change over the… Read More

Trusting Someone Requires You to Confront These 4 Uncomfortable Truths

No one disagrees that trust is an indispensable ingredient of strong, healthy relationships. In the workplace, high levels of trust increase productivity, efficiency, innovation, and profitability. When trust is low or absent, people avoid risk, decisions are questioned,… Read More

3 Leadership Lessons from Market Basket CEO Artie Demoulas

If your employees felt you were fired unfairly, would they walk off the job in support of you? Would they stage protests and rallies for weeks on end calling for your reinstatement? Would your customers choose to take… Read More

Put the SERVE Back in Public Service – 5 Ways Government Leaders Can Rebuild Trust

Is it my imagination or was there once a time when government service was considered a noble and worthy endeavor? Elected representatives, appointed officials, and even hired employees viewed public service as a calling rather than a job,… Read More

4 Reasons Leaders Should Stop the Foolish Pursuit of Happiness at Work

To borrow from Pharrell Williams’ hit song “Happy:” It might seem crazy what I’m about to say… But I really don’t care if you’re happy at work. In fact, I think all the hype about happiness at work… Read More