Leading with Trust

The 4 Skills That Allow Your Team to Discuss The Most Difficult Issues

In my last two articles, I’ve explored the concept of a team’s Conversational Capacity®. Conversational capacity is the ability to have open, balanced, non-defensive dialogue about tough subjects and in challenging circumstances. Teams that have a high conversational… Read More

The 2 Behaviors That Sabotage Team Communication

In my previous article I wrote about the conversational “sweet spot” that unlocks team performance. The sweet spot is defined as the balance of candor and curiosity in team discussions. It’s a reflection of a team’s Conversational Capacity®… Read More

The 2 Factors That Drive Powerful and Productive Team Conversations

Teams with high Conversational Capacity balance candor and curiosity to remain in the sweet spot of effective communication.

Show and Tell – A Game Leaders Need to Play

Did you ever play the game Show and Tell when you were in elementary school? It wasn’t really a game in the traditional sense, but more like story-time or a group activity to help the whole class learn… Read More

The 4 Behaviors Guaranteed to Destroy Relationships

Dr. John Gottman is world-renowned for his work on marital stability and is one of the top thought leaders in the field of marital therapy and psychology. Much of his research and writing focuses on the behavioral patterns… Read More

4 Principles for Building Trust in a VUCA World

Volatility, Uncertainty, Complexity, and Ambiguity…over the last several years, the term VUCA has gained momentum in everyday life as a way to describe the fast-changing, chaotic, and unpredictable global environment in which we live and do business. Everywhere… Read More

3 Reasons to Apologize Even if You’ve Done Nothing Wrong

“I’m not going to apologize because I didn’t do anything wrong!” I remember my kids uttering that phrase a number of times when they were young, and I’ve also heard it from adults in the workplace more times… Read More

How To Tell Someone You Don’t Trust Them Without Destroying The Relationship

Addressing low trust in a relationship is a challenging issue. As soon as the “t” word—trust—is mentioned, emotions start to rise, defensiveness climbs, and people begin to feel uneasy about where the conversation is headed. When I conduct… Read More

The Leader is the Topic of Dinner Conversation – What is Your Team Saying About You?

As a leader, have you ever considered that you are often the topic of dinner conversations of your employees? Think about it for a second in relation to your own life. How often do you find yourself talking… Read More

5 Tips for Handling Delicate Conversations

One of the certainties of managerial life is there will be occasions where you need to have a delicate conversation with someone. No matter if it’s an employee, colleague, or vendor, the thought of having a potentially challenging… Read More

Top 7 Posts in 2015: Why it’s Hard to Trust People, Good Bosses vs. Bad Bosses, and More!

As I reflect back on 2015, it’s incredible to consider this is the fifth year of the Leading with Trust blog. In some respects it seems like just a few months ago that I started writing about the… Read More

6 Causes and Cures for Defensiveness In Relationships

Your defensiveness is killing your relationships and you don’t even realize it. What? Me being defensive? I’m not defensive! YOU’RE the one that’s always defensive! That’s a classic defensive response to a piece of feedback. Throw up a wall,… Read More

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