Strong Winds Make Strong Trees – 3 Ways to Develop Resilient Team Members
My little tree growing strong without the help of a stake.
A few years ago, my father-in-law passed away after a prolonged battle with cancer. My wife decided that she wanted to plant a tree in our backyard as a way for us to remember the good memories of his life. Watching a young sapling grow into a healthy and strong tree evokes positive emotions and a sense of well-being. Focusing on the growth of new life is cathartic and healing for the soul.
When we purchased the tree from the nursery, it was staked to a large wooden pole to help it stand upright. That’s a common practice with young trees. Sometimes they need additional support along the trunk of the tree while they establish a strong network of roots. I had every intention of removing the stake after the tree became rooted where it was planted, but…life happened, I got busy with other priorities, and before I knew it, two years had passed by and I had forgotten to remove the stake. As I researched this topic, I learned that a tree needs to bend and sway in the wind for it to develop a strong trunk and root system. The wind forces the tree to entrench itself further into the earth to withstand the forces of nature. Leaving a tree staked too long can weaken it and prevent it from reaching its full potential. Strong winds make strong trees.
The same principle is true in our personal and professional lives. Experiencing the strong winds of life makes us strong and resilient…if we choose the path of growth. The strong winds can also break us and stunt our growth if we stake ourselves to people, places, or things that provide a false sense of support and stability.
In the workplace, leaders can unwittingly shield their team members from strong winds. We can engage in behaviors that appear to be helping or protecting our people, but are preventing them from becoming resilient and strong contributors. Here are three strategies we can pursue to develop resilience in our team members:
- Facilitate problem solving—Developing resilient team members includes teaching them how to solve their own problems. This can be one of the hardest challenges for leaders because most of us have risen to our positions by being great problem-solvers. However, that very strength can be a weakness when it comes to developing resilient team members. Resist the urge to rescue team members by providing them the answers to their problems. Instead, rely on asking questions to lead people through the process of solving their own problems. Ask them to define the problem in one sentence. Help them brainstorm options of addressing the problem. Ask them to list the pros and cons of their various courses of actions. Initially it takes an investment of time to help people develop their competence in solving problems, but it saves you time down the road from having to be the answer-man and it results in having stronger, more resilient team members.
- Let them make decisions—In order to do this successfully, a leader needs to diagnose the competence and commitment of the team member on the specific goal or task in question. The leader needs to know if the team member is a learner or doer. If the person is a learner, then the leader must take the lead in making decisions. It would be irresponsible to have a team member decide about something she doesn’t know. In that case, it’s the leader’s job to develop the team member’s competence so she can make her own decisions in the future. If the person is a doer, then the leader needs to let the team member make her own decision and experience the positive or negative consequences. Micro-managing, questioning decisions, or removing decision-making authority from a team member squashes her self-confidence and stunts her growth.
- Don’t overreact—A tree needs to sway in the wind to develop strength. For a human muscle to grow in strength, it needs to experience micro tears in the muscle fibers from stretching and contracting in opposition to a force. To become resilient, people need to fail. A leader’s job is to find purpose, growth, and learning in the failure. When a team member fails, the leader should not overreact, criticize, or blame the person for failing. The leader should facilitate learning by asking questions like What did you set out to do?, What actually happened?, What did you learn?, and What will you do differently next time?
Back to my tree…I removed the stake and have been closely monitoring the tree as it has weathered some recent stormy weather. I’ve noticed the width of the trunk expanding as the tree has learned to rely on its own strength rather than the help of the wooden stake. I had to trim some branches back, so the tree isn’t so top-heavy and to give the trunk and roots time to catch-up in their growth. I’m confident the tree is going to continue to thrive for years to come.
Strong winds make strong trees. Let’s not deny our team members the opportunity to experience their own challenges and the growth it affords.
December 7th of this past week marked the 77th anniversary of the attack on Pearl Harbor by the Empire of Japan. Every year around this time I’m reminded of the powerful, and sometimes largely unknown, consequences of the decisions we make. The reminder stems from a story that I heard my wife’s grandpa, Don Hadley, tell dozens of times about a decision he made 77 years ago that changed the course of his life.
As a business leader, one of your key responsibilities is ensuring that your customers see huge value in your offering. In the hyper-competitive landscape of 21st century business, you have the difficult tax of constantly increasing your customer value. Many businesses focus primarily on reducing their cost to customers: if a customer gets the same product for less money, they see greater value in the investment. But merely driving down costs makes for a low-margin future, and strategically locks you in an ongoing price war with your competitors.
