Leading with Trust

Reflect Back Before You Say Sorry – Tips for Improving Your Apologies

If you say you’re sorry before truly understanding how the offended party feels, have you really apologized? That question may not be quite as metaphysical as the classic, “If a tree falls in the forest and no one… Read More

Broken Trust – 3 Steps to Repair & Regain the Trust You’ve Lost

As I’m driving into the office one Thursday a few years ago, I’m contemplating the agenda for my team meeting that morning. It dawns on me that it’s April 1st—April Fools Day. Being a guy who loves a… Read More

On the Far Side of Broken Trust – Hope for Those Who Have Been Betrayed

Betrayal and broken trust brings immense pain. I know. I’ve been there. And you probably have too. When we talk about breaking trust, there is a continuum of severity of the offense. My fellow trust activists, Dennis and… Read More

Forgiveness is the Path to Rebuilding Trust – 8 Principles to Remember

Suffering a betrayal of trust can be one of the most difficult and challenging times in your life. Depending on the severity of the offense, some people choose not to pursue recovery of the relationship. For those that… Read More

The 1 Key to a Successful Apology

I appreciate a good apology. For some reason, probably because trust is one of my most treasured values and I study it, write about it, and help others to build it, I pay particular attention to how people apologize…. Read More