Leading with Trust

Reflect Back Before You Say Sorry – Tips for Improving Your Apologies

If you say you’re sorry before truly understanding how the offended party feels, have you really apologized? That question may not be quite as metaphysical as the classic, “If a tree falls in the forest and no one… Read More

Broken Trust – 3 Steps to Repair & Regain the Trust You’ve Lost

As I’m driving into the office one Thursday a few years ago, I’m contemplating the agenda for my team meeting that morning. It dawns on me that it’s April 1st—April Fools Day. Being a guy who loves a… Read More

The Most Successful Apologies Have These 8 Elements

I’m pretty good at apologizing and I think it’s primarily because of two reasons: I’ve been married for over 28 years. I mess up a lot. That means I get a lot of practice apologizing. I’ve logged way more… Read More