Category Archives: Apology

The Most Successful Apologies Have These 8 Elements

I’m pretty good at apologizing and I think it’s primarily because of two reasons: I’ve been married for over 28 years. I mess up a lot. That means I get a lot of practice apologizing. I’ve logged way more than 10,000 … Continue reading

Posted in Apology, Communication, Forgiveness, Relationships, Repairing Trust | Tagged , , | 1 Comment

The 1 Key to a Successful Apology

I appreciate a good apology. For some reason, probably because trust is one of my most treasured values and I study it, write about it, and help others to build it, I pay particular attention to how people apologize. Unfortunately, too … Continue reading

Posted in Apology, Relationships, Repairing Trust, Trust | Tagged , , | 17 Comments

2014’s Top 10 Posts: Why You Don’t Trust People, When to Fire Someone, and More

It’s hard to believe we’re about to tie a bow on 2014 and unwrap the present that will be 2015. This past year has seen a 29% growth in viewership for the Leading with Trust blog! I’m grateful for the … Continue reading

Posted in Apology, Brand, Career Growth, Decision-Making, Interviewing, Leadership, Management, Morale, Performance Management, Purpose, Relationships, Servant Leadership, Stress, Success, Talent Management, Teamwork, Trust | Tagged , , , , , | Leave a comment

8 Essentials of an Effective Apology

I’m pretty good at apologizing and I think it’s primarily because of two reasons: I’ve been married for over 25 years. I mess up a lot. That means I get a lot of practice apologizing. I’ve logged way more than 10,000 … Continue reading

Posted in Apology, Emotions, Honesty, Leadership, Listening, Repairing Trust, Trust, Trust Boosters | 36 Comments

The Two Most Powerful Words to Rebuild Trust

Courtney, a new manager on my team, learned a valuable leadership lesson this week – despite your best intentions, sometimes your behavior inadvertently erodes trust with another person. In this particular case, Courtney didn’t do anything “wrong.” She needed to … Continue reading

Posted in Apology, Leadership, Management, Relationships, Repairing Trust | 4 Comments