“I’m not going to apologize because I didn’t do anything wrong!” I remember my kids uttering that phrase a number of times when they were young, and I’ve also heard it from adults in the workplace more times… Read More
If you say you’re sorry before truly understanding how the offended party feels, have you really apologized? That question may not be quite as metaphysical as the classic, “If a tree falls in the forest and no one… Read More
As I’m driving into the office one Thursday a few years ago, I’m contemplating the agenda for my team meeting that morning. It dawns on me that it’s April 1st—April Fools Day. Being a guy who loves a… Read More
I’m pretty good at apologizing and I think it’s primarily because of two reasons: I’ve been married for over 28 years. I mess up a lot. That means I get a lot of practice apologizing. I’ve logged way more… Read More
I appreciate a good apology. For some reason, probably because trust is one of my most treasured values and I study it, write about it, and help others to build it, I pay particular attention to how people apologize…. Read More
It’s hard to believe we’re about to tie a bow on 2014 and unwrap the present that will be 2015. This past year has seen a 29% growth in viewership for the Leading with Trust blog! I’m grateful… Read More
