Leading with Trust
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© 2011 The Ken Blanchard Companies. All rights reserved.

9 Warning Signs of a Failing Employee

Danger Thin Ice“I’m sorry, we need to let you go.”

Oomph! Those words feel like a punch to the gut of the employee on the receiving end, and for the leader delivering the bad news, those words create anxiety and many sleepless nights leading up to that difficult conversation.

No leader likes to see an employee fail on the job. From the moment we start the recruitment process, through interviewing, hiring, and training, our goal is to set up our employees for success. It takes a tremendous amount of time, energy, and expense to bring new people into the organization and ramp them up to full productivity, so it’s in everyone’s vested interest to see an employee succeed. Yet we all know there are situations that, for whatever reason, an employee struggles on the job and there isn’t much hope of turning it around.

I recently met with a group of HR professionals and line managers to debrief employee termination situations. As we reviewed the cases at hand, the following nine signs emerged as warning signals, that had they been heeded early on in the employee’s career, a termination decision could have been made much earlier in the process that would have saved everyone a lot of heartache and the company a lot of money. Any one of these signs is alarming in and of itself, but when you combine all of them together…KABOOM! You’ve got an employee meltdown waiting to happen.

Nine Warning Signs of a Failing Employee

1. Things don’t improve with a change of scenery – Maybe it’s the relationship with the boss, certain peers, or the nature of the work has changed and the employee is struggling to perform at her best. Whatever the reason, moving the employee to another role or department can get her back on track. I’ve done it myself and have seen it work. But if you’ve given someone another chance by giving them a change of scenery and it’s still not working out, you should be concerned. The scenery probably isn’t the problem.

2. You feel like you have to walk on eggshells around the employee – We all have personality quirks and some people are more difficult to work with than others, but when an employee becomes cancerous to the morale and productivity of the team and everyone feels like they have to walk on eggshells around the person for fear of incurring their wrath, you’ve got a serious problem. Don’t underestimate the destructive power of a toxic, unpredictable employee.

3. Emotional instability – Part of being a mature adult is being able to manage your emotions and it’s critically important in a professional workplace. If you have an employee that demonstrates severe emotional mood swings on the job and in their relationships with others, you need to pursue the proper legal and ethical guidelines in dealing with the employee and getting them the support they need. Don’t ignore the behavior by chalking it up to the heat of the moment, the stress of the job, or excusing it by saying “Oh, that’s just Joe being Joe.”

4. Trouble fitting into the company culture – Perhaps one of the earliest signs that you have a failing employee is noticing she is having significant trouble adapting to the culture of the organization. There is a natural transition time for any new employee, but if you’re constantly hearing the employee make negative comments about how the company operates and criticizing leadership, or not developing solid relationships with others and becoming part of the team, warning alarms should be going off in your head.

5. Blames others, makes excuses, and challenges authority – You know the incredibly loud sound of air raid sirens used in civil defense situations? That’s the sound you should be hearing if you have an employee with a track record of blaming others and making excuses for her poor performance. Failing employees will often challenge authority by trying to lay the blame at the boss’ feet by saying things like “You should have done this…” or “You didn’t address that problem…” or whatever the case may be. If you have an employee who always seems to be involved in drama, ask yourself “What (or more appropriately ‘who’) is the common denominator in these situations?”

6. Distorts or manipulates the truth – I’ve dealt with employees who were very skilled at manipulating or distorting the truth. In whatever difficult situation they were in, they would find a kernel of truth to justify and excuse their involvement to the point that I would feel compelled to side with them. I learned you have to be discerning and consistent in your approach to dealing with manipulative people and make sure you document your interactions so you have sufficient data to support your termination decision.

7. Unseen gaps in performance – One of the most challenging situations is when an employee seems to be performing well by outside appearances, but when you explore behind the scenes you discover there are gaps in her performance. Maybe it’s sloppy work, not following correct procedures, or even worse, being intentionally deceptive or unethical. Be careful, things may not always be as they seem.

8. A trail of broken relationships – Employees don’t have to be BFF’s with all of their coworkers, but they do need to respect others and be able to work together. A person may be a high-performer in the tasks of her job, but if she can’t get along with other people and has a history of damaging relationships with colleagues, eventually there will come a point where her contributions are outweighed by the damage and drama she creates.

9. Passive-aggressive behavior – You know those smiley-face emoticons at the end of slightly sarcastic and critical emails? A classic example of passive-aggressive behavior where the sender is trying to couch her criticism in feigned-humor. This is toxic and can be hard to manage because it manifests itself is so many ways that appear to be innocuous in and of themselves. Veiled jokes, procrastination, sullenness, resentment, and deliberate or repeated failure to follow-through on tasks are all signs of passive-aggressive behavior. Be careful…very careful.

The number one job for a leader is to help his or her employees succeed. Before an employee is terminated, a leader needs to be able to look in the mirror and honestly admit that everything possible has been done to help the employee succeed. These nine warning signs should serve as critical guideposts in helping any leader be alert to a failing employee.

 7 Comments

 Posted on January 27, 2019 by

 Attitude, Commitment, Communication, Conflict, Deception, Emotions, Engagement, Leadership, Management, Performance Management, Talent Management

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3 Lessons on Trust and Commitment From a High School Baseball Player

Handshake“A verbal commitment is an invisible handshake.”

That was the response Jack Dashwood, a local high school baseball player, gave to a reporter when asked why he honored his verbal commitment to play baseball at U.C. Santa Barbara (the first school to offer him a scholarship) and turned down more prestigious offers to play at larger schools.

“I was flattered other schools wanted me, but education is first. I wanted to play for a U.C. school. I was determined to honor my word, prove I was trustworthy. So I signed my letter of intent.”

I was struck by the mature response of this high school senior. In the world of competitive high school sports where exceptional athletes compete for coveted college scholarships (that hopefully lead to lucrative professional opportunities), it’s far too common to see recruits renege on verbal commitments and jump ship to the latest and biggest program that will guarantee them a quicker or surer path to success.

Dashwwod’s example provides three simple, yet powerful, lessons that many adults would be lucky to learn:

1. A commitment is a commitment—It doesn’t matter if it’s a verbal agreement, a handshake, or a written contract—a commitment is a commitment. If you make, you should be prepared to honor it. One area about commitments that has tripped me up, and perhaps you’ve experienced the same thing, is implied commitments stemming from unclear expectations. I’ve made comments to colleagues or team members to the effect of “Let me think about that,” or “I need some time to process that idea.” To me those are vague, non-committal statements, but others have interpreted them as meaning that I’m agreeing the ball is now in my court and I’m on the hook for the next action. I’m learning the value of leaving meetings and conversations with clear expectations about who owns what about any next steps.

2. Dependability is the foundation of trustworthiness—Dashwood nailed this on the head. Dependability is at the root of what it means to be trustworthy. Trustworthy people keep their commitments. If they agree to do something, they do it. If challenges crop up that will prevent you from delivering on your commitment, then communicate early and often with the people involved to discuss the ramifications. DWYSYWD—do what you say you will do—that’s the heart of dependability.

3. Have a plan to follow-through—I truly believe that most people intend to follow-through on their commitments. However, I think a lot of us don’t have an effective plan to do so. We neglect to factor in the time or cost of what it will take to deliver on our commitments, and so we get over-committed and overwhelmed, neither of which is conducive to helping us fulfill our promises. Oh…I said the “P” word. Above all, be careful with the P word. The word promise carries a tremendous amount of power. Don’t say you promise unless you absolutely, unequivocally, know you can deliver. Set reasonable expectations for when you can deliver on your commitment and make sure you factor in the time and cost to do so.

How about you? Is your word as good as a handshake?

 3 Comments

 Posted on April 3, 2016 by

 Commitment, Integrity, Trust

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3 Leadership Lessons from Market Basket CEO Artie Demoulas

demoulasIf your employees felt you were fired unfairly, would they walk off the job in support of you? Would they stage protests and rallies for weeks on end calling for your reinstatement? Would your customers choose to take their business elsewhere to show support to those employees and their cause?

That is what has transpired in the Northeast U.S. over the last six weeks and it provides remarkable lessons for leaders everywhere.

First, a little background. Arthur T. Demoulas (Artie) was fired as CEO of the Market Basket supermarket chain in June by a board of directors controlled by his cousin, Arthur S. Demoulas, in a classic power struggle of a family owned business. Employees staged protests, warehouse workers and drivers refused to deliver food to the chain’s stores in Massachusetts, New Hampshire, and Maine, and the company lost tens of millions in revenue as loyal customers took their business elsewhere. Customers showed their support by going as far as taping their grocery receipts from competing stores to the windows of their local Market Basket. After weeks of negotiations, Artie Demoulas reached agreement to purchase controlling interest in Market Basket and was reinstated as CEO.

As I’ve read various news articles and commentaries on this situation, three important leadership lessons have emerged:

1. A little caring goes a long way – Artie Demoulas has created a unique emotional bond with Market Basket employees that fosters intense loyalty. He is well-known for remembering names and birthdays, checking on the status of ill employees, inquiring about spouses and kids, and attending the funerals of employees. “He’ll walk into a warehouse and will stop and talk to everyone because he’s genuinely concerned about them,” said Joe Schmidt, a store operations supervisor. “He cares about families, he asks about your career goals, he will walk up to part-timers and ask them about themselves. To him, that cashier and that bagger are just important as the supervisors and the store management team.” People want to feel valued at work as more than just workers showing up to do a job. Make the effort to get to know your people on a personal level and you’ll see the rewards of trust and loyalty.

2. Business doesn’t have to pursue profits at the expense of people – Last year Market Basket generated $4.6 billion in revenue and has doubled their profitability since 2008, making it the country’s 127th biggest company despite being a regional chain that operates in only three states. The company pays its clerks starting salaries $4 above minimum wage and full-time employees earn 15% profit-sharing bonuses, all the while Market Basket’s prices are 22% lower on average than their closest competitor. “If there’s anything people should take from this, it’s that America is hungry for this kind of success story where everybody wins: the customers, the employees, and the people who run the show,” said Shawn Dwyer, a manager at the Burlington Market Basket store. Profits don’t have to come at the expense of people. Good leaders value results and people.

3. Work has a higher calling and purpose beyond a paycheck –  In his return speech to employees, Artie beautifully expressed this concept.

The workplace here at Market Basket is so much more than just a job.

You have demonstrated that everyone here has a purpose. You have demonstrated that everyone has meaning and no one person is better or more important than another, and no one person holds a position of privilege.

I have always believed that we are born into this world and at a certain place to be with certain people for a reason and a purpose. Everyone has a destiny, and because of you, I stand here with a renewed vigor and a sense of purpose. May we always remember this past summer first as a time where our collective values of loyalty and courage and kindness for one another really prevailed. And, in that process, we just happened to save our company.

You all have demonstrated to the world that it is a person’s moral obligation and social responsibility to protect the culture which provides an honorable and dignified place in which to work.

Leadership doesn’t have to be that complicated: provide a good work environment, take pride in your work, care about people as individuals and not just workers, and serve your customers well. It seems as though Artie Demoulas and the Market Basket employees have found a formula that works and it offers valuable lessons for leaders everywhere.

 10 Comments

 Posted on August 31, 2014 by

 Commitment, Culture, Leadership, Success

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Two Things Your Boss Should Never Have to Talk to You About

Tyler RoyA few weeks ago I was watching my son compete at a high school track meet when I ran into Tyler, a young man whom I had the pleasure of coaching in baseball a few years back. Tyler was there to cheer on his sister, a member of the opposing squad, and we caught up on how his baseball season was going. Tyler plays on his high school’s varsity team but isn’t getting quite as much playing time as he’d like.

I see Tyler fairly regularly, and since he still calls me “Coach,” I couldn’t help but offer some on-the-spot coaching to help encourage him. I said “Tyler, when I coached you I always appreciated that I never had to say anything to you about your effort and attitude. You always worked hard in practices and games, gave your best effort, and always displayed an excellent attitude with coaches and teammates. Effort and attitude are two things that you completely control. You can’t control how much playing time you get, but you have 100% control over the amount of effort you give and the attitude you choose to have. Keep working hard, have a great attitude, and your time will come.”

Your boss should never have to ask you to give a better effort or improve your attitude.

There are a lot of things about work we can’t control – angry customers, heavy workloads, annoying co-workers, bad bosses, or dysfunctional teams, just to name a few. But your personal effort and attitude? Totally under your control.

Here’s some coaching tips that may help you improve in these areas:

Effort

  • Be organized. Plan your work. Work your plan.
  • Prioritize. Balance the urgent and important tasks. Don’t just work hard, work smart.
  • Don’t multi-task. It’s a myth, it’s stupid, and it doesn’t work. Start a task and finish it.
  • Stay focused by working in 20-30 minute phases and then take a 3-5 minute break. It helps you maintain your attention and energy levels.
  • Identify the high performers in your role. Watch how they work. Do what they do.
  • Keep learning, growing, and improving your skills.

Attitude

  • Focus on the positive elements of your job, not the negative.
  • Follow Mom’s advice. If you don’t have something nice to say, don’t say anything at all.
  • Assume best intentions. Most people aren’t trying to intentionally ruin your day.
  • Get a coach or mentor. Having someone to help you see the bigger picture keeps things in perspective.
  • Exercise. Eat healthy. Pick up a hobby. It’s important to take care of yourself and find ways to relieve stress.
  • Prayer, meditation, solitude, and other spiritual practices help keep you balanced.

Effort and attitude, two things always under your control. Will you control them?

 14 Comments

 Posted on April 21, 2013 by

 Attitude, Coaching, Commitment, Motivation, Sports, Success

Five Leadership Lessons From The Life of Neil Armstrong

Yesterday we lost a true American hero. Former astronaut Neil Armstrong, the first man to walk on the moon, passed away at the age of 82. Armstrong’s life story read like pages from an adventure novel: earned his pilot license at age 15, flew 78 missions in the Korean War as a Navy fighter pilot, test piloted experimental rocket planes that flew to the edge of space at altitudes of over 200,000 feet, and commanded the Apollo 11 space mission and became the first man to walk on the moon.

Despite his many accomplishments, Neil Armstrong was a humble, private man who didn’t seek to turn his achievements into fortune and fame. After retiring from NASA in 1971, Armstrong taught engineering at Purdue University and served on the boards of several businesses. His reserved, low-key approach to leading his life is strikingly at odds with today’s “look at me” reality TV infused culture. In An Audience with Neil Armstrong, the famous astronaut discusses his life and the experience of traveling to the moon. The interview is a treasure-trove of leadership wisdom, but there were five lessons that struck me as important for leaders of all generations.

1. Humility – Virtually every written account of Armstrong’s life, as well as descriptions from those who knew him best, describe him as a man of extreme humility. He resisted bringing attention to himself and always viewed his accomplishments as simply the result of “doing his job.” Humility is a key characteristic of Jim Collins’ profile of successful Level 5 leaders and it is a key component to establishing high-trust relationships. It’s hard to trust the intentions of self-absorbed leaders whereas humble leaders create an environment and culture that breeds openness and trust.

2. Recognize and value the contributions of others – Armstrong readily acknowledged the invaluable contributions of the Apollo 1-10 missions as laying the building blocks for his crew’s moon landing. Each Apollo mission had specific goals that were milestones to the ultimate mission of landing on the moon. Armstrong’s Apollo 11 crew got the nod for the moon landing and he recognized that his efforts were just the next link in the entire chain of the Apollo space program. Today’s leaders would be wise to honor and respect those who have laid the groundwork ahead of them and not act like the success they’re enjoying today is solely a result of their efforts.

3. Stay vigilant because problems occur when you least expect them – On the descent to the moon, the Lunar Module’s navigation system was targeting a landing spot that would be on the edge of a slight hill. Armstrong had to take manual control of the spacecraft for the last 2 minutes and fly it to a safe landing site. Successful leaders are always scanning the environment so they can react to changing conditions. Flying on auto-pilot is best when conditions are stable, but in today’s world where daily change is the norm, using auto-pilot for too long can have disastrous consequences.

4. The power of focus – Shortly after stepping onto the surface of the moon, Armstrong and fellow astronaut Buzz Aldrin placed a memorial on the lunar surface honoring the deceased astronauts, both Russian and American, who had preceded them in attempts to reach the moon. Armstrong describes it as being a tender moment, yet a very quick one because there was a checklist of many tasks awaiting their attention. Armstrong took a focused, methodical approach to his work that shows the power of concentrated attention. It’s easy for leaders to have their focused diffused among all the demands competing for their attention, yet the most successful leaders have learned to block out the distractions and focus on those activities that produce the most results.

5. Never let a good problem go to waste – The Apollo 1 crew suffered a terrible tragedy in 1967 when during a pre-flight test a cabin fire in the control module killed the crew of Gus Grissom, Edward White, and Roger Chafee. The Apollo space flights were put on nearly a two-year hold while the accident was investigated. NASA only had four years to fulfill President Kennedy’s challenge to reach the moon by the end of the decade, but rather than letting the delay prevent them from achieving their goal, they used those two years to refine the design of the control module and to keep training for the moon landing. Armstrong and his colleagues demonstrated ingenuity and perseverance in dealing with this setback and it’s a lesson for all leaders about how to make the most of the problems thrown their way.

I think his family described it best when they said yesterday, “While we mourn the loss of a very good man, we also celebrate his remarkable life and hope that it serves as an example to young people around the world to work hard to make their dreams come true, to be willing to explore and push the limits, and to selflessly serve a cause greater than themselves.”

 24 Comments

 Posted on August 26, 2012 by

 Commitment, Integrity, Leadership, Professionalism, Success

Face Time Builds Trust & Teamwork

Last week my organization conducted our annual all-company meeting, and for the first time in a few years, we were able to have a face to face gathering. Prior to the all-company meeting, I held a team-building event for my department, Client Services. Nearly 50 people from the U.S., U.K., Canada, and Singapore gathered in Old Town San Diego for an “Amazing Race” kind of scavenger hunt that built teamwork, relationships, communication skills, and trust.

My experiences last week reminded me of the critical importance of face to face interactions to build a successful team. The prevalence and ease of use of video-conferencing technologies, webcams, and social media applications has caused many leaders and organizations to question the need for in-person meetings. Those are fantastic tools for many business meeting needs, but nothing can replace the value of “face time,” those personal interactions that form the cohesiveness and trust necessary for high-performing teams.

Regular face time allows for the building of personal rapport and trust at a faster pace than what can be accomplished in virtual mediums. Body language, facial expressions, speech patterns, and hand gestures can only be fully appreciated when observed in person. It also allows preconceptions about relationships to be broken down. It’s easy to form judgments about others when you only interact with them via electronic communications, but when you’re able to spend time together, you form a more personal and deeper relationship that provides a deeper level of understanding of each others’ behavior.

The deepening of relationships through in-person meetings provides a greater level of accountability among team members. It’s much harder to let someone down when you know them on a personal level versus a person you’ve only interacted with via email or the phone. Humans are social creatures and face time allows us to form complex social bonds that transcend simple mechanical work relationships. Learning about a teammate’s family background, hobbies, values, likes and dislikes, creates a more intimate, transparent relationship that greatly enhances teamwork. Perhaps most importantly, face to face meetings allows for the expression of fun and humor in a much richer setting than via technology. Fun is a dynamic condition created magically through personal interactions in a specific place and time that can only occur when people are gathered together. I believe a team that plays together is one that stays together.

Don’t neglect the opportunity to gather your team together for a face to face meeting or team outing. You’ll reinforce the important norms and values of your team’s culture and provide the opportunity for your team members to build higher levels of trust and commitment with each other.

 13 Comments

 Posted on March 25, 2012 by

 Commitment, Connectedness, Culture, Relationships, Teamwork, Trust

Does Your Culture Breed Success? Four Lessons From Michigan’s Brady Hoke

What a difference a year makes! Almost exactly one year to the day, I wrote a blog article titled What Killed The Coach? for LeaderChat.org, where I detailed the cultural missteps taken by Rich Rodriquez that led to his firing as head football coach at the University of Michigan.

Since that time, Brady Hoke was hired to come in and turn around the program and he just finished his first season with an 11-2 record and a Sugar Bowl victory over Virginia Tech. One of the main reasons that Hoke was hired at Michigan was his former ties to the program as an assistant coach and his appreciation for the culture of the school and football program.

Hoke used the power of Michigan’s culture to reverse the course of his team and set them on the path to success. Here’s four lessons we can take away from Brady Hoke’s experience that can help us in our own leadership journeys:

1. Respect the past – Brady Hoke always speaks in glowing and reverential terms about the history of Michigan football. He shows a deep respect and appreciation for those who came before him, and he understands that he and his team have an obligation to continue the winning tradition at Michigan. We should honor those who have laid the foundations for our success and help our people understand that we have a responsibility to continue the winning ways for those that follow us.

2. Enlist the support of team leaders – When asked about the keys to his success this year, Hoke repeatedly mentioned the influence of the Seniors on the team. He spoke about how the Seniors bought into his philosophy and served as examples for the rest of the players on the team. When implementing change in our organizations, it’s critical that our team leaders, whether they hold formal leadership positions or not, are on board.

3. Create team rituals – Shared experiences build the bonds of culture and help to reinforce the ideals that we’re trying to foster within our organization. Hoke ended each of his team practices or meetings with the cheer “Beat Ohio!” in reference to Michigan’s end-of-season game against their biggest rival, Ohio State. Hoke also had a countdown clock installed in their training room that counted down the days, hours, and minutes to the game with Ohio State. Team rituals reinforce what it means to be a part of our organizations, the expectations we hold for each other, and the common goals that we strive toward.

4. Keep the focus on the team, not the leader – Unlike most football coaches, Brady Hoke doesn’t lead his team out of the tunnel before the game, he runs behind them. It’s his way of keeping the spotlight on the team and not himself. He knows that it’s the team that actually plays the game and they’re the ones that deserve the attention and focus. We as leaders need to remember that our role is to set the vision and direction, then prepare, train, and coach our people to higher levels of performance. But at the end of the day, they are the ones who are performing on the front lines and deserve the limelight of success.

Organizational consultant Stan Slap likes to make the point that the original sin of leaders trying to implement organizational change is failing to respect the power of the culture to bury you. A culture is the simplest operating system in the world and it makes all decisions based on a shared belief of survival and prosperity. It makes those decisions based on the actions of leadership and whether those actions support or contradict their stated values. If the culture believes supporting those values is in the best interest of their survival and prosperity, they’ll give everything they have to make it happen.

 16 Comments

 Posted on January 8, 2012 by

 Coaching, Commitment, Culture, Leadership, Sports, Success

Be Like Mike – Duke’s Coach Krzyzewski’s Most Important Leadership Trait

“In leadership, there are no words more important than trust.
In any organization, trust must be developed among every member of the team if success is going to be achieved.”
Leading With The Heart ~ Mike Krzyzewski

This past Tuesday Mike Krzyzewski became the winningest coach in Division I college basketball history when Duke defeated Michigan State 74-69. This was Coach K’s 903rd victory in a 35 year career that has included four national titles, 11 Final Four appearances, and just four losing seasons.

In a post-game interview with ESPN’s Rece Davis, Coach K was asked the following question: “What’s the single most important characteristic for a coach to have to achieve the things you’ve achieved?”

Mike Krzyzewski’s answer is simple, yet profound, and is one that leaders everywhere should take to heart if they want to maximize their leadership influence. Here’s what he said:

“I think you have to be trustworthy. You have to take the time to develop a relationship that’s so strong with each individual player, and hopefully with the team, that they will trust you. They let you in, and if they let you in, you can teach. If they don’t let you in, you’re never going to get there.”

When Coach K references his players “letting him in,” he points to the heart. It’s not just a casual, conversational gesture. He’s making a specific point about tapping into his players’ heart – the emotional core of who they are as a person. Coach K intentionally focuses on developing a trusting relationship with each of his players because he knows without that absolute level of trust, he won’t be able to teach them how to transform their potential into performance.

The same principle applies to leaders in any organization. In order to achieve success, you have to take the time to establish meaningful, trust-based relationships with your team members. If your people don’t trust you, they won’t be receptive to your coaching on ways they can improve their performance. If your team can’t trust that you’ll have their back when they fail, they won’t take the necessary risks needed to move your business forward.

Conversely, trust enables your team to confront the brutal facts of their performance and find ways to get better. Trust allows individuals to set aside their personal ego for the betterment of the team and commit wholeheartedly to pursuing a common goal. Trust is what allows leaders to tap into the hearts and souls of their team members and achieve greater levels of success together than they could ever reach individually.

Beyond the career milestones, and he’s had plenty, leading with trust is Mike Krzyzewski’s most enduring legacy. In that regard, we should all try to be like Mike.

 6 Comments

 Posted on November 20, 2011 by

 Coaching, Commitment, Ego, Engagement, Leadership, Relationships, Sports, Success, Teamwork, Trust

We vs. Me – Lessons from USA Women’s World Cup Soccer

The USA Women’s World Cup soccer team had an amazing and entertaining run through the 2011 FIFA World Cup tournament. Despite their heartbreaking loss today to Japan, their tournament run was filled with dominating performances, miraculous comebacks, and several nail-biting contests.

I found that one of the most interesting aspects of their journey was the intense focus on teamwork versus reliance on a single individual to carry the team. This team clearly understood the value of “we” versus “me.” This stands in stark contrast to the narcissistic attitude that seems to prevail in not just sports, but in much of our culture today. Bill Taylor recently wrote an excellent article, Great People Are Overrated, that discusses our faulty perception that a superstar performer will help an organization be more successful than having a whole team of talented contributors.

Practicing a “we” mentality builds trust and commitment with those you lead. When team members know that their leader cares about them as individuals, will get in the trenches to co-labor with them, and help secure the resources the team needs to succeed, they will devote themselves to following the leaders’ vision and accomplishing the goals set for the team.

Here are a few tips for building trust and commitment with your team that will lead to the fostering of a “we” versus “me” mentality:

  • Communicate your leadership point of view – Your team members want to know what motivates you as a leader. They want to know your core values and how they guide your decisions, because after all, your decisions have a direct impact on their experience at work. Team members also want to know what you expect from them and what it takes for them to be a success in your eyes. Communicating your leadership philosophy and expectations establishes a fair playing field for the team.
  • Share information openly – Hoarding information breeds mistrust. Keeping your team members informed of organizational strategies and decisions, sharing data about the team’s performance, and regularly fielding the team’s questions and concerns lets team members know that you have nothing to hide and you trust them with the same information you’re entrusted with as a leader.
  • Get to know your team members as people, not just as employees – Every team member wants to be known as an individual, not just as another cog in the machinery of the organization. All of your team members have stories that accompany them to work: caring for an elderly parent; a child who has run away from home; a spouse who recently lost a job; or maybe something as routine as having a terrible commute into the office. Leaders who routinely take the time to engage their people in conversations and listen to their concerns, hopes, and dreams will build trust and commitment.
  • Verbally recognize good performance – Ken Blanchard likes to say that “people who feel good about themselves produce good results, and people who produce good results feel good about themselves.” Praising team members for good performance is the fuel that keeps that cycle in motion. Praisings don’t have to be saved up until performance review time. Dish them out whenever you notice praiseworthy performance! Specifically tell team members what they did right, why it’s important, how it makes you feel as their leader, and express your trust and confidence in their continued good performance.

Perhaps you’re familiar with the acronym T.E.A.M.: Together, Each of us Achieves More. Fostering trust and commitment through a “we” mentality will help leaders transform a collection of individuals into a true TEAM that achieves more together than they would separately.

 1 Comment

 Posted on July 17, 2011 by

 Commitment, Connectedness, Leadership, Relationships, Sports, Teamwork, Trust

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