Leading with Trust

10 Ways Leaders Aren’t Making Time for Their Team Members (Infographic)

Work Conversations Infographic CoverPerformance planning, coaching, and review are the foundation of any well-designed performance management system, but the results of a recent study suggest that leaders are falling short in meeting the expectations of their direct reports.

Researchers from The Ken Blanchard Companies teamed up with Training magazine to poll 456 human resource and talent-management professionals. The purpose was to determine whether established best practices were being leveraged effectively.

Performance-Management-Gap-InfographicThe survey found gaps of 20-30 percent between what employees wanted from their leaders and what they were experiencing in four key areas: Performance Planning (setting clear goals), Day-to-Day Coaching (helping people reach their targets), Performance Evaluation (reviewing results), and Job and Career Development (learning and growing.)

Use these links to download a PDF or PNG version of a new infographic that shows the four key communication gaps broken down into ten specific conversations leaders should be having with their team members.

Are your leaders having the performance management conversations they should be? If you find similar gaps, address them for higher levels of employee work passion and performance.

You can read more about the survey (and see the Blanchard recommendations for closing communication gaps) by accessing the original article, 10 Performance Management Process Gaps, at the Training magazine website.

(This post was originally written and published by David Witt at LeaderChat.org.)

9 Habits of Trustworthy Leaders

habitshabit [hab-it], noun — an acquired behavior pattern regularly followed until it has become almost involuntary

Habits…we all have them, don’t we? Some are good for us and help us live healthier and happier lives. Others aren’t so good and they cause us pain, guilt, and turmoil. Hopefully the good outweigh the bad.

As the definition above illustrates, habits are something that can be learned, and that’s important when it comes to being a trustworthy leader. Most people assume trust “just happens,” but that’s false. Trust is built through the use of very specific behaviors that anyone can learn and master over time. Trustworthiness can, and should, become a habit.

First we make our habits, and then our habits make us.

My fellow trust activist, John Blakey, has recently published The Trusted Executive—Nine leadership habits that inspire results, relationships, and reputation. His book is a road-map that can help anyone develop the habit of trustworthiness. Built around the three pillars of trust—ability, integrity, and benevolence—John outlines nine habits of trustworthiness.

The Habits of Ability

  • Choosing to deliver—People trust you when you have a track record of success. That means you follow through on your commitments and deliver results. Be sure you only make commitments you can keep and be careful of using the “P” word—promise. If you promise to do something, make sure you do it. Breaking a promise is one of the quickest ways to erode people’s trust.
  • Choosing to coach—The number one priority of a sports coach is to help players maximize their abilities and achieve success. When leaders develop the habit of acting like a coach they put the needs of their people ahead of their own. Your job as a leader is plain and simple—help your people succeed.
  • Choosing to be consistent—Predictable and consistent behavior is essential for being a trustworthy leader. Your people trust you when they can rely on you to act, and react, in a consistent manner. Wild swings of behavior lead people to be on edge and behaving inconsistently will cause your people to hold back on giving you their all because they aren’t sure how you’ll react when they encounter difficulties.

The Habits of Integrity

  • Choosing the be honest—Honesty is the foundation of integrity. It means you tell the truth, admit mistakes, and make ethical decisions. If people can’t trust your word they find it hard to trust anything else about you.
  • Choosing to be open—Trustworthy leaders share information in an open and transparent fashion. They keep their team members informed so they can make responsible decisions because without information people are shooting in the dark.
  • Choosing to be humble—Trustworthy leaders are humble leaders. Humbleness doesn’t mean meekness; humbleness is strength under control. Leading with humility means you consider the needs of your people more important than your own.

The Habits of Benevolence

  • Choosing to evangelize—Blakey advocates that leaders need to be evangelists who spread the good news of all the great things happening in their organizations. Bad news travels like wildfire and trustworthy leaders keep their people focused on the vision and goals of the organization.
  • Choosing to be brave—Leadership is not for the faint of heart. Leaders have to make tough decisions, often in uncertain conditions with sparse information. Trustworthy leaders demonstrate bravery by making decisions in alignment with their values and those of the organization.
  • Choosing to be kind—Kindness should not be underestimated when it comes to building trust. Extending common courtesies, praising and recognizing team members, and building personal rapport are all ways leaders demonstrate kindness.

Leaders don’t become trustworthy by accident. They learn the behaviors of trust and practice them over a period of time to the point where they become habits. Developing these nine habits will help you become the kind of leader your people not only desire but deserve.

Leadership Development Carnival – June 2016

leadership_carnival logoIt’s my pleasure to host the June 2016 edition of the Leadership Development Carnival. This month’s collection of articles is a treasure trove of wisdom from many of the world’s premier leadership, management, and coaching thought leaders and practitioners. Enjoy!

Do Your Motivations Undermine Your Ability to Lead? by MarySchaefer — Certain leaders are disconnected from the motivations of the human beings who happen to be employees. Successful leaders are aware that when you make decisions that affect their lives, employees need to know you understand what keeps them engaged, or you risk compromising their trust.

The Power of Almost Perfect Practice by Jennifer V. Miller — Jennifer’s preteen daughter is learning to play the trumpet and that’s providing opportunity for how to encourage someone who’s learning a new skill. Read Jennifer’s thoughts on how to catch someone doing something (almost) right.

May The Force Be With You: An InPower Guide to Real Superpowers by Dana Theus — The reason media superheroes are so popular is because we all yearn to unlock our secret inner talents, the ones we instinctively know we have by virtue of being human. For most of us, navigating the trials and tribulations of a day at the office, a light saber seems like overkill. But the ability to steer someone’s thinking or read their true intent? Now that would come in handy!

Feel Unappreciated? Improve Your Working Relationships by Joel Garfinkle — I just don’t get it! I know I’m doing good work, but nobody seems to notice. I put in the hours, I bring in the clients, I get the job done. If you feel unappreciated, apply these three action steps to improve your working relationships.

How’s Cubicle Life Going for You? by Jim Taggart — In this post Jim looks at how the modern cubicle was initially created and its evolution in the ensuing years, noting the effects on people.

Bubbily Boo’ by Bill Treasurer — While on an epic vacation to Spain a few summers ago, Bill learned a valuable leadership lesson from his kids.It was the first time he realized that Dad Dad and Business Dad were two different people.

Tactical To-Dos for First-Time Leaders by Jon Mertz — Given the opportunity, how would you help someone prepare for their first leadership position? Jon Mertz shares five slices of advice to provide a solid foundation for anyone walking into a new leadership role.

Why You Need to Learn to Coach People by Mary Jo Asmus — There are lots of things that are called coaching, but aren’t. Real coaching uses a special type of two-way conversation that can help leaders to help others. This article describes what coaching isn’t and why it’s important for leaders to (really) coach others.

Give ‘Em Some Space (for Possibilities) by Julie Winkle Giuloni — There’s one  thing that best-in-class coaches do that frequently goes unnoticed to the casual observer. It’s invisible but perhaps the most invaluable contribution a coach can make: Exceptional coaches hold the space for possibilities.

The Problem With Motivating People by David M. Dye — A recent audience member asked David: When it comes to motivating people, are the carrot and stick dead? David suggests that they’re not dead, but they rarely get you what you want.

Deliver on the Promise of Servant Leadership by Chris Edmonds — Two friends – in completely different industries – were excited to join a vibrant boss & company. Within months the bubble burst – their great boss left due to values conflicts and worse. How can we help leaders serve others – not themselves? This post explains how.

3 Practices to Protect Your People from Toxic Stress and Burnout by Michael Stallard — Burnout is on the rise in healthcare and is taking its toll on healthcare workers. Michael Lee Stallard explains steps that leaders can take to protect their people from toxic stress and burnout.

Leading Employees Who Struggle with Self Doubt by Art Petty — The biggest barrier to remarkable achievements in our workplaces is not a lack of resources or a shortage of great ideas. Rather, it is a distinct shortage of a very personal attribute: self-confidence. This article offers six ideas to help you strengthen your support of these individuals on your team.

6 Tips for Becoming a Compelling Conversationalist by Willy Steiner — Willy shares why a good conversation is like playing catch and 6 things that a great conversationalist will do to make the dialogue good for both sides.

Make Communication Personal To Establish Greater Connection by Paul LaRue — With all a of our electronic communication – emails, texts, and even social media – we still have opportunities to connect and build personal engagement.

Talent Management Strategy Lessons Learned from T-Ball by Mary Ila Ward — If you have ever had a son or daughter play t-ball there is only one word that can describe it…chaos. In this guest post from Dave, Mary’s husband, he shares that a couple of weeks into the season he realized he would be utilizing many of the management skills he uses at work.

Managers and Musicians: Leading by Being Present by Marcella Bremer — Marcella says, “I attended a music workshop that helps leaders discover the ‘note you cannot hear’. What stood out for me is that action speaks louder than words, or better phrased: presence speaks louder than words.” Check out Marcella’s article to learn more.

Everybody Matters: The Extraordinary Power of Caring for Your People Like Family by Paula Kiger — This post is a review of the book by the same title. The book encourages leaders (as well as employees throughout all layers of corporate hierarchy) to recognize and nurture “the power of everybody.”

Acting Without Theory Often Results in Wasted Effort by John Hunter — If you don’t understand why you take action you will find yourself wasting effort. You must have a theory that you can test in order to test what is working and what changes actually lead to improvement and learning.

Turn Relentless Focus into Attentiveness by Jill Malleck — As leaders take on more responsibility they sometimes become adept at compartmentalizing to avoid distraction. This relentless focus may be seen by others as rigidity or disinterest. Here’s how to ensure an ability to focus remains a strength.

Developing Your Own Management Career Plan by Lexie Martin — Lexie says, “Proactively motivating and managing yourself, including your career development, is part of your responsibility as a manager.” This easy-to-follow guide provides simple steps to help you take control of your development, from identifying where you what to head as a leader to planning the actions you need to take to get there.

It’s Time to Take a Stand for a #TrueLeaderCreed by Jesse Lyn Stoner — Jesse’s post features the True Leader Creed, created by by Aspen BakerEileen McDargh, and Charlotte Ashlock as a vehicle to take a stand for positive leadership. Read the post and sign the creed!

Are You Giving The Right Message With Your Leadership? by Tanveer Naseer — When it comes to praise, it’s not just how often leaders give it, but also what kind. Discover how this difference can help to empower your employees.

Don’t Worry About Being Humble, Just Do It by Wally Bock — Humility is a virtue. You acquire it be acting humble. Here’s how to start.

Creativity’s Role in High-Performance Organizations by Neal Burgis — Being creative helps high-performance organizations stay ahead of the competition by doing things differently and they do it better. Most organizations don’t realize how to thrive, but here are some ways they can move forward.

Avoiding the Big Mistake New Leaders Make by Robyn McLeod — Robyn shares essential steps for avoiding the deadly traps organizations fall into when bringing in an external hire for a leadership role.

What to Do (and Not to Do!) to Get Your Presentation Off on the Right Foot by David Grossman — It’s not uncommon to hear leaders say they need to tell a joke to get the audience’s attention, but what many don’t know is it’s not a helpful strategy for the majority of us. It’s risky. Read on to get proven tips to ensure your presentation gets off to a strong start.

10 Ways Leaders Aren’t Making Time For Their People

Today’s post is an infographic of ten gaps that exist between team members and their leaders in the area of performance management. The bad news is this survey reveals employees aren’t getting enough direction and support from their leaders, but the good news is leaders can close the gap by focusing on four key strategies.

Performance-Management-Gap-Infographic

Leadership Development Carnival – January 2014

leadership_carnival logo

Welcome to the January 6, 2014 edition of the Leadership Development Carnival! One of the best ways to improve as a leader is to reflect upon your past experiences, catalog the lessons learned, and apply that information to your future leadership activities. Fortunately for you, 28 of the top thought leaders in the field of leadership have assembled their best blog posts for 2013, effectively serving as a world-class library of leadership wisdom for your benefit. Enjoy the best of the best!

Dan McCarthy at Great Leadership – With so many great books on leadership, why are so many people in leadership positions clueless? Dan tells you why in 10 Reasons why Managers are Clueless about Leadership.

Joel Garfinkle at Career Advancement Blog – Joel provides insight on how to build a workforce that wants to stay with you in Six Articles to Fix Your Employee Retention Issue.

Mike Myatt of N2growth Blog – This Forbes article by Mike has been read more than 1 million times for good reason. In order for leaders to keep their best people, they need to know the 10 Reasons Your Top Talent Will Leave You.

Chris EdmondsThe Purposeful Culture Group – My friend and colleague Chris Edmonds shares that employees have The Right to Work Place Inspiration. Top organizations ensure their KPI’s (Key Performance Indicators) align with their WPI’s.

John Hunter at the Curious Cat Management Improvement Blog – In his article, Managers Are Not Non-Leaders: Managers Need to Practice Things We Classify as Leadership Traits, John discusses how management is often demeaned in comparison to leadership and we have much to learn from each discipline.

Chery Gegelman of Giana Consulting’s Simply Understanding Blog – In the first of a three-part series, The Single Best Way to Develop Leaders: Throw Them In!, Chery highlights the personal growth that happens when leaders take on challenging assignments over their heads.

Dana Theus of InPower Consulting – Dana illustrates the bottom-line benefits organizations receive in Activating The Hidden Face of Workforce Diversity.

Linda Fisher Thornton of Leading in Context – There is a trend toward considering our responsibilities broadly, beyond making profits to also making a difference. Here is Linda’s list of 16 Trends Shaping the Future of Ethical Leadership. As we head into the New Year, let’s help our leaders be ready for this positive, proactive, ethical leadership future.

Dr. Anne Perschel of Germane Consulting – In The One Thing Leaders Need to Know, Anne shares that some, but not all, who hold leadership titles are leaders. This post is about those leaders, the ones who are actually leading, which means you are evolving – and so are others.

Jim Taggart’s Changing Winds Blog – In his post The Leader Sets the Tone, Jim discusses the importance of three critical leadership attributes: Integrity, Modeling, and Consistency.

Frank Sonnenberg at Frank Sonnenberg Online – Frank gives the honest, straight-forward truth about balancing success with humility in Be Humble: Don’t Let Success Go to Your Head.

Julie Winkle Giulioni – Despite the ubiquitous use of the term, not all groups are teams. In Team, Group, or Train Wreck, Julie discusses how teams share some essential qualities that distinguish them from other collections of individuals.

Don MaruskaJay Perry of Take Charge of Your Talent – Don and Jay are calling for a revolution in talent development, and in their article, Putting the Keys to Talent Development in Your Hand, they give you a new paradigm for viewing talent development.

Jennifer V. Miller of The People Equation – Jennifer offers an opportunity for women to step up and claim their leadership potential in the post 37 Women with Something Interesting to Say About Leadership. “This post resonated with both men and women. I heard from countless people, thanking me for giving voice to a frustration that has long existed in the blog world as it relates to women and leadership” says Jennifer.

Mike Henry, Sr. of The Lead Change Group – Written by Tal Shnall, Mike shares the post Five Ways to Improve Communication With Your Teams. These five tips will help you become a better leader-communicator in any environment.

Wally Bock’s Three Star Leadership Blog – Brutal honesty is supposed to be a good thing. Gentle honesty is better. In his post Gentle Honesty, Wally reminds leaders that their people should leave a conversation about performance or behavior thinking about what will change, not how they’ve been treated.

Joan Kofodimos from Teleos Consulting’s Anyone Can Lead Blog – In her article Biggest Coaching Mistakes Managers Make, Joan shares 9 of the most common managerial missteps when trying to coach employees.

Mary Ila Ward of Horizon Point Consulting – Mary asks 2 Questions for Striving Servant Leaders in this concise, yet pointed post, that will cause all leaders to stop in their tracks.

Lisa Kohn from Chatworth Consulting’s Thoughtful Leaders Blog – When we hold on to our misfortunes it’s as if we hand over our power to them. We give away our power, and then we feel powerless. In Don’t Give Your Power Away, Lisa shares that we have a choice as to whether or not we allow our misfortunes to have such power over us. We have a choice, as always, about what we focus on, what we notice, what we tell ourselves, and where we put our attention.

Jesse Lyn Stoner’s blog at the Seapoint Center for Collaborative Leadership – My friend and colleague, Jesse Stoner, says “The assumption that change has to start at the top is wrong. Stop waiting for senior leaders to provide leadership. You have the power to provide leadership within your own sphere of influence.” In her excellent article, Stop Waiting for Someone Else to Provide Leadership, Jesse give leaders four important questions to discuss with their teams.

Beth Miller at Executive Velocity – So often leaders don’t take time for themselves by getting good feedback, assessments, and coaching to develop themselves to their true leadership potential. In Leaders: Fight the Gremlins, Beth encourages leaders to make a New Year’s Resolution to create a personal development plan so they can avoid or resolve potential derailing behaviors.

Bill Treasurer of Giant Leap Consulting – In his post Leaders Are All Around Us, Bill shares the important truth that although role models like Steve Jobs can be helpful, we have leaders all around us, more accessible and ready to make a difference.

Steve Roesler of All Things Workplace – Everyone is talented in some way. In Target The Right Audience For Your Talents, Steve Roesler suggests from experience that where you choose to use your talents is key to satisfying you and everyone involved.

Jon Mertz of Thin Difference – Taking a mindful approach to challenging situations and conversations enables us to respond in better ways. In his post A Mindful Difference: Respond vs. React, my friend Jon highlights four steps leaders can take to be more mindful of how they respond to others.

Ted Coiné, Shawn Murphy, Meghan Biro, and Matthew Fritz from the Switch & Shift blog – Ted reminds us that what goes around, comes around in Good Karma is Good Business, while Shawn outlines 9 Leadership Essentials to Cause Meaningful Work. Meghan follows up with 5 Actions That Spark Employee Engagement and Matthew discusses three principles of The Leader’s Greatest Harvest.

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