We live in an instant gratification society. One-click purchases, overnight or same-day delivery, self-checkout lines at the grocery store, microwave ovens, and real-time global communications in a 24/7 world—whatever we want, when we want, and how we want… Read More
Leading organizational change efforts is often a messy, challenging, time-consuming, and emotionally draining process for leaders that end in failure up to 70% of the time. We often blame the usual culprits for failed change efforts: too much… Read More
As I reflect back on 2015, it’s incredible to consider this is the fifth year of the Leading with Trust blog. In some respects it seems like just a few months ago that I started writing about the… Read More
Your defensiveness is killing your relationships and you don’t even realize it. What? Me being defensive? I’m not defensive! YOU’RE the one that’s always defensive! That’s a classic defensive response to a piece of feedback. Throw up a wall,… Read More
When I was a young kid I used to love playing checkers with my younger sister. Part of the joy came from always beating her, which isn’t much of an accomplishment given she was four years younger than… Read More
Telling an employee “thank you” is one of the most simple and powerful ways to build trust, yet it doesn’t happen near enough in the workplace. Whenever I conduct trust workshops with clients and discuss the role that… Read More
I have to admit, it’s easy for me not to notice. I get focused on my own goals and priorities and everything else around me seems to fade from view. That focused attention is a good thing when… Read More
We are in desperate need for a new model of leadership in organizations. The type of leadership we’ve seen the last several decades has produced record low levels of trust and engagement in the workforce, so clearly what… Read More
“You’re not the boss of me!” That was the phrase my younger sister would frequently yell at me during our youth when I was being the domineering big brother. If you’ve had kids, been around kids, or were… Read More
“To answer before listening – that is folly and shame.” Proverbs 18:13 It’s easy for leaders to fall into the trap of thinking they need to have the answer to every problem or situation that arises. After all,… Read More
The new president of the company came in with grandiose visions of the future. She saw the untapped potential of the organization and set a vision for increasing revenues by ten fold. She preached her message of change… Read More
Maybe you’ve heard these types of phrases from leaders in the past, or to bring it closer to home, perhaps you’ve even uttered them yourself: “I just can’t trust my team to complete the job to the quality… Read More
